Support for our products
Support LearnerTrack Product Support Package. Free, comprehensive product support is provided for all LearnerTrack customers. As well as the comprehensive online, context sensitive user guide, our dedicated support team monitors incoming telephone calls and e-mails, providing a rapid response service offering on-the-spot guidance and support and tracking progress of more complex queries.
Features- Fully interactive online help
- Telephone support helpdesk
- E-mail support
- User group membership
Support+ LearnerTrack Enhanced Product Support Package Support Plus offers an enhanced, active level of MIS consultancy, tailored to individual needs, for customers who want a higher level of support.
Features- On-site advice and support to implement changes to processes, system tailoring, bespoke training requirements and inspections
- Telephone and email support from consultant between scheduled site visits
- ILR error trapping and LSC file uploads
- Report writing consultancy
- Support for localisation module
- Support for priority 3 and 4 level calls (training and non-urgent issues)
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